---
title: BLAZEPAY | Merchant Portal MFA Login
description: R-Suite Knowledge Base
---

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# BLAZEPAY | Merchant Portal MFA Login

## Your BLAZEPAY merchant portal requires MFA (Multi-Factor Authentication) for logging in to help prevent unauthorized access to user accounts.

### **What Is It?**

In an effort to prevent unauthorized access to your merchant account portal, you will be required to scan a QR code into an app that generates a number to be used as an additional passcode when logging in.

### **Microsoft Authenticator**

It is **recommended** that you use the **Microsoft Authenticator** app, downloaded to your **smartphone** from the [Apple App Store](https://apps.apple.com/us/app/microsoft-authenticator/id983156458) or [Google Play Store](https://play.google.com/store/apps/details?id=com.azure.authenticator&hl=en_CA&pli=1).  

![Screenshot 2025-04-16 at 3.18.31 PM](https://support.blazepos.com/hs-fs/hubfs/Knowledge%20Base%20Import/Screenshot%202025-04-16%20at%203_18_31%20PM.png?width=278&height=256&name=Screenshot%202025-04-16%20at%203_18_31%20PM.png)

1. Once the app is downloaded, open the app.  Once you're on the **main app screen**, click the **+** in the top right corner:  
   ![](https://support.blazepos.com/hs-fs/hubfs/Knowledge%20Base%20Import/IMG_4530-PNG-1.png?width=292&height=632&name=IMG_4530-PNG-1.png)
2. Select the **type of account** you want to use for authentication.  Either **Personal** or **Work** will be fine:![](https://support.blazepos.com/hs-fs/hubfs/Knowledge%20Base%20Import/IMG_4531-PNG.png?width=303&height=657&name=IMG_4531-PNG.png)
3. Click **Scan QR Code**:![](https://support.blazepos.com/hs-fs/hubfs/Knowledge%20Base%20Import/IMG_4532-PNG.png?width=312&height=676&name=IMG_4532-PNG.png)
4. The **Microsoft Authenticator** app will then activate your smartphone camera.  **Centre the QR code** shown on the login screen within the **brackets** on your phone screen to scan the code:  
   ![IMG_4534-PNG](https://support.blazepos.com/hs-fs/hubfs/Knowledge%20Base%20Import/IMG_4534-PNG.png?width=316&height=684&name=IMG_4534-PNG.png)
5. Your **login screen** on the **computer** will display the QR code and the passcode input field:  
   ![](https://support.blazepos.com/hs-fs/hubfs/Knowledge%20Base%20Import/Screenshot%202025-04-16%20at%204-16-07%E2%80%AFPM-png.png?width=317&height=556&name=Screenshot%202025-04-16%20at%204-16-07%E2%80%AFPM-png.png)
6. Once the **QR code is scanned**, the Authenticator App finish creating the profile for the merchant portal and **display the 6-digit secure passcode** that you will need to **input to the merchant portal login screen**:![IMG_4535-PNG](https://support.blazepos.com/hs-fs/hubfs/Knowledge%20Base%20Import/IMG_4535-PNG.png?width=331&height=716&name=IMG_4535-PNG.png)
7. Once the 6-digit passcode is input to the login screen, click **Continue** and you will now be able to view your **BLAZEPAY merchant portal**:

![](https://support.blazepos.com/hs-fs/hubfs/Knowledge%20Base%20Import/Screen%20Shot%202024-04-16%20at%202-15-17%20PM-webp.webp?width=688&height=337&name=Screen%20Shot%202024-04-16%20at%202-15-17%20PM-webp.webp)

The **Microsoft Authenticator** and **other** authentication apps, will **refresh** the 6-digit passcode **every 30 seconds**.  Make sure when logging in that you input that passcode before it refreshes.  

The following apps have been tested and confirmed to work with the merchant portal MFA login process:

For **iOS**, you can use [**Password Manager**](https://apps.apple.com/us/app/passwords/id6473799789) 

For **Android**, you can use [**Google Authenticator** ](https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2&hl=en_CA)

 

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